Refunds & cancellation

Web purchases processed by Stripe

Your first subscription payment

If Dayglide is not right for you, email us within 14 calendar days of your first paid web subscription payment for a full refund of that payment. You do not need to prove a technical problem. This first-payment guarantee does not apply to subsequent renewals or a subscription you restart later.

Unused credit packs

You can request a full refund of a web credit pack within 14 calendar days of purchase if none of the credits from that pack have been used. Contact us before using the pack; we will check the purchase and usage record. A refunded pack is removed from your credit balance.

Renewals and other situations

Renewal payments, partially used packs, and requests outside the 14-day window are reviewed case by case, rather than covered by the guarantee above. Please contact us about duplicate charges, a purchase you did not authorize, or a service problem. Any refund or cancellation rights required by applicable law still apply.

How to request a web refund

1. Email kevin.thomas.gary@gmail.com, preferably from the address used for your Dayglide account.
2. Include the purchase date, amount, and receipt or invoice number, and tell us whether the request is for the subscription or a credit pack.
3. We will verify the purchase and reply with the outcome or ask for the information needed to find it.

The date you send your request determines whether it is within the 14-day window; our response time does not shorten your eligibility. Do not send full card numbers, security codes, passwords, or private planning content.

Approved refunds go back through Stripe to the original payment method. Your bank or payment provider determines when the credit appears. We will confirm when the refund has been issued.

When we refund a subscription payment under this guarantee, we cancel its future renewals and end the access and included allowance granted by that payment. Your saved data stays available to read and export. Separately purchased, unrefunded credits remain on your account and require an active paid membership to use.

Purchases billed by Apple

Apple handles payment and refund decisions for App Store purchases. Our web refund guarantee does not apply to purchases billed by Apple.

1. Visit reportaproblem.apple.com and sign in to the Apple Account that made the purchase.
2. Choose “Request a refund,” select the reason and Dayglide purchase, then submit the request.
3. Follow Apple’s updates on the request. See Apple’s refund guide for details.

Eligibility and processing time depend on Apple’s policies and your region. We cannot issue an Apple-billed refund through Stripe. If Apple refunds or revokes a purchase, the corresponding subscription access or credit grant is adjusted in Dayglide.

Cancellation and refunds are different

Canceling a subscription stops future renewals; it does not automatically refund an earlier payment. A refund request alone also does not stop renewal while it is being reviewed. If you want to prevent the next charge, cancel with the provider that bills you.

• Web: Settings → AI allowance → Manage subscription → cancel your subscription.
• Apple: Apple subscription settings → Dayglide → Cancel Subscription. Cancel at least 24 hours before the period ends.

Access normally continues through the paid period after cancellation unless the purchase is refunded or revoked. The no-card Dayglide trial does not renew into a paid subscription, so it does not need a billing cancellation.

For more detail on renewal timing and balances after cancellation, see Billing & renewal.

Your consumer rights

This policy adds to, and does not replace or restrict, any refund, withdrawal, cancellation, or other consumer rights that apply where you live. If you believe a statutory right applies to your purchase, tell us when you contact us.